Thank you for shopping at ABYSSMAL. We value your satisfaction and aim to provide a hassle-free return and refund process. Please read our policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

• Only damaged or wrong items can be returned within 30 days of delivery.

• Items must be unused, unwashed, and in their original condition with tags attached.

• Items that are final sale, undergarments, swimwear, or customized products are not eligible for return.

• Proof of purchase (order confirmation or receipt) is required.

2. Return Process

• To initiate a return, contact our customer service team at info@abyssmal.com.

• After approval, you will receive instructions on where to send the return.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping method, as we are not responsible for lost or delayed returns.

3. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7 days and credited to the original payment method.

• Shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

• If you need a different size or color, we recommend placing a new order and returning the original item.

• Exchanges are subject to stock availability.

5. Damaged or Defective Items

• If you receive a damaged or defective item, contact us immediately at info@abyssmal.com with photos of the issue.

• We will offer a replacement or full refund at no additional cost.

6. Late or Missing Refunds

• If you haven’t received a refund within the expected timeframe, check with your bank or payment provider first.

• If the issue persists, contact us at info@abyssmal.com.

7. Changes to This Policy

• We reserve the right to update this policy at any time. Changes will be posted on this page with an updated effective date.